FAQ's
To qualify for WIC, individuals must be eligible by category and by income:
Category:
- Pregnant
- Postpartum up to six months
- Postpartum up to 12 months if breastfeeding
- Infants and children up to age five
Any caregivers who have children under age five who are income eligible:
- Fathers
- Grandparents
- Foster parents
- Stepparents
- Legal guardians
Income:
WIC income guidelines are higher than most people think. Check the income guidelines for your family to see if you qualify.
If you are enrolled in TennCare, Families First (TANF), or if anyone in your household receives SNAP benefits, you automatically qualify for WIC.
You can also use the WIC Prescreening Tool to see if you are eligible.
WIC offers many benefits to families who qualify for services:
- Healthy food: TNWIC_FoodGuide_English.pdf
- Breastfeeding support and nutrition education
- Referrals to additional services
The most convenient way to schedule an appointment is by emailing kchd.wic@knoxcounty.org.
- Please include your phone number, and we’ll call you the same or next business day.
WIC appointment phone numbers:
- For English, call 865-215-5016.
- For Spanish, call 865-215-5418 and leave a voicemail.
- For hearing impaired (TDD), call 865-215-5001.
Complete one lesson within 30 days of your WIC Smart appointment through the WIC Smart App.
If you need your family ID or have any other questions, text or call us at 865-606-1931.
If you can’t download the app, go to wicsmart.com, click on Tennessee, and follow the prompts.
Click here for a list of authorized vendors in Knox County.
Or check the WIC Stores icon in the WIC Shopper App for assistance finding your nearest store.
To shop with your WIC Card, you need to:
- Activate your card by calling the number on the back, following the prompts, and setting your 4-digit PIN before you use it for the first time.
- Check your balance of available WIC foods by selecting the “My Benefits” icon in the WIC Shopper App or calling the toll-free number on the back of your card.
- Shop for your WIC foods at authorized stores. The WIC Shopper app includes a list of authorized stores and a “Scan Barcode” feature that will show you if the specific food item is available in your benefits.
- Check out at the grocery store with your WIC card. Swipe your card, enter your PIN, and sign the receipt. Swipe the WIC card before your SNAP card or any other payment option.
- For additional assistance, call or text “WIC Lady SOS” to 865-679-2941 from 8 a.m.-4:30 p.m. Monday-Friday.
Su tarjet funciona de manera similar a una tarjeta de débito. Para comprar con su tarjeta WIC, debe:
- Active su tarjeta llamando al número que aparece en el reverso, siguiendo las indicaciones y configurando su *PIN de 4 dígitos antes de usarla por primera vez. *PIN es la sigla en inglés de número de identificación personal. Deberá tener un PIN de 4 dígitos para usar su tarjeta WIC EBT.
- Verifique su saldo de alimentos disponibles de WIC siguiendo el ícono "My Benefits" (Mis beneficios) en la aplicación WIC Shopper o llamando al número gratuito que figura en el reverso de su tarjeta.
- Compre sus alimentos de WIC en tiendas autorizadas. La aplicación WIC Shopper incluye una lista de tiendas autorizadas y una función de "Escanear código de barras" que le mostrará si el alimento específico está disponible en sus beneficios.
- Pague en la tienda de comestibles con su tarjeta WIC. Deslice su tarjeta, ingrese su PIN y firme el recibo. Deslice la tarjeta WIC antes de su tarjeta SNAP o cualquier otra opción de pago.
- For appointments, call 865-215-5016 for English. Call 865-215-5418 for Spanish.
- For general information, call 865-215-5030.
- To contact the Tennessee WIC State office in Nashville by phone, call 1-800-DIAL WIC (1-800-342-5942).
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