Knox County Tennessee

Medical Records

Medical Records:

For those requesting a medical record, please print and completely fill out this document, indicating which records you are requesting/releasing. A Spanish version can be found here.

Frequently Asked Questions

What do I need to bring?

KCHD requires a government-issued photo identification to release medical records.

Is there a cost? 

The charge for medical records is $6.50. There is no charge to send records to a provider.

How will I receive my medical record? 

Medical records can be printed, placed on a CD/DVD, emailed (must be encrypted), faxed or given in person. Records that are emailed are encrypted to comply with HIPAA.

My physician is no longer in practice. How do I receive my medical records from their office?

Call the Tennessee Health Professional Board at 615-532-3202.

Other questions can be answered by calling 865-215-5024. The above document may be faxed to KCHD’s medical records division at 865-215-5002.


Please keep in mind that communications via email over the internet are not secure. Although it is unlikely, there is a possibility that information you include in an email can be intercepted and read by other parties besides the person to whom it is addressed. You are assuming the risks associated with sending Protected Health Information and/or Personally Identifiable Information to KCHD via email. Please follow these strategies to aid in minimizing risk of communicating via email, only send email communication across secure channels, use encrypted email, and be aware that using email may affect the security of the message. By initiating communication via email this will give Knox County Health Department permission to communicate with you via encrypted email pertaining to the matter initiated by your email.

Have Questions?
Call: 865-215-5555

Need to report a public
health emergency?

Call 865-215-5093

On the first Wednesday of every month, all KCHD offices and clinics are closed in the morning for staff in-service. On these days, the main location (140 Dameron Ave.) will open at 11 a.m. and the West Clinic (1028 Old Cedar Bluff) will open at 11:30 a.m.

Clinics will also open at 10:30 a.m. (Main location) and 11 a.m. (West Clinic) on the following Wednesdays: April 17 and July 17. All other offices will open at 8 a.m.