Knox County Tennessee

KNOX COUNTY
ADA GRIEVANCE / APPEALS POLICY AND PROCEDURE UNDER
THE AMERICANS WITH DISABILITIES ACT – TITLE II

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA").  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Knox County.  The County’s ADA Grievance Policy and Procedure for Title I shall govern employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Carly Pearson, ADA Coordinator
400 Main St, Suite 345
Knoxville, TN 37902
Office: 865-215-3603
Mobile: 865-318-9310
TTY: 865-215-2497
carly.pearson@knoxcounty.org

Within 15 calendar days after receipt of the complaint, the ADA Coordinator will meet with the complainant to discuss the complaint and the possible resolutions.  Within 15 calendar days of the meeting, the ADA Coordinator will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the County and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision, in writing, within 15 calendar days after receipt of the response to the County Mayor’s Office. 

Glenn Jacobs, County Mayor
City County Building, Suite 615
400 Main Street
Knoxville, TN 37902
Office:  865-215-2005
Relay:  1-800-848-0298
county.mayor@knoxcounty.org

Within 15 calendar days after receipt of the appeal, the County Mayor’s Office will contact the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the discussion, the County Mayor’s Office will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator, appeals to the County Mayor’s Office, and responses from these two offices will be retained by Knox County for at least three years.

Please note, the use of these procedures does not prohibit anyone from filing a complaint or an appeal with the Department of Justice, and the Tennessee Commission on Human Rights.

In order to file a Grievance you must understand the procedure stated above.

Note: For a fillable version please download the ADA Grievance Form to you computer. The document is in Adobe Acrobat (pdf) format so you must download the form and use Adobe Acrobat Reader to properly view and fill out this document.

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Human Resources


Carly Pearson, ADA Coordinator
City County Building
400 Main St, Suite 345
Knoxville, TN 37902
865-318-9310
Judicial Program ADA Coordinator
Elizabeth Golem
400 Main Street, Suite 149
Knoxville, TN 37902
865-215-4437
Marcus Kennedy, Organizational Development Director
400 Main Street, Suite 345
Knoxville, TN 37902
865-215-4427
Text 865-318-9310 or
TTY 865-215-2497
Email