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Preferred Rate Information

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Customer Service: To resolve technical issues, please contact Humana customer service using the Go365 chat features of the number on your insurance card.

For requirement questions, computer access or to document ongoing technical issues, please contact Benefits.

2019 Preferred Rate Requirements

Employees and covered spouses who are covered continuously from Jan. 1, 2018 – Sept. 30, 2018 have the opportunity to earn preferred insurance rates in 2019 and up to $300 each in additional rewards. Requirements include completing the Go365 health assessment and a biometrics form with your doctor or another provider by Sept. 30, 2018. Click the link for a PDF copy of the preferred rate requirements poster and information on how to check if you have completed the requirements.

Customer Service / Username & Password Retrieval

There are several ways to reach Go365 Costumer Service. Click the link to see the different options and pick the one that is best for you.

If have forgotten your username or password, please use the instructions on the right to retrieve them. Your account is private, and Benefits staff do not have access to your username or password.

Silver Status and Beyond

Employees and their families are encouraged to take advantage of the many rewards that can be earned through participating in Go365 and taking steps that are a part of a healthy lifestyle.

Program and Points Guide

Click the link to see the Go365 How to Earn Points guide. It outlines many of the ways you can earn points. This is the place to go to learn more about Go365 and get started earning rewards.

Using Apps and Devices to Track Activity

There are many paths to Platinum, and members are encouraged to pick the path that is best for them. Using a tracker (device or phone app) can be a fun way to earn points and compete with coworkers -- They are not necessary to participate in Go365. Click the links to learn more about compatible trackers and tips about syncing devices.

Important Wellness & Privacy Notices

Please follow this link to learn more about requesting an alternative standard and protections from disclosure of your medical information.

Go365 Worksite Flyers

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Phone: 865-215-3800
Fax: 865-215-2474

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