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2018 Medical Insurance – Administered by Humana

Group Number: 632556

Network: National POS Open Access Network


Customer Service & Card Replacement: (866) 427-7478

Use your Humana insurance card for medical benefits.

In-network Providers

The medical plan allows you to go to any provider. If you choose an out-of-network provider, you will be subject to a higher deductible, a larger percentage of the charges, provider charges over the customary rate and a greater out-of-pocket maximum.

To find an in-network provider, follow these instructions.

Rates and Coverage

Please refer to the Benefits Guide for information on the rates and a summary of in-network coverage.

Plan Documents

Please review the medical benefit comparison chart to see an overview of the three options.

For a more detailed explanation of this benefit, please review the appropriate Summary Plan Description:

Urgent Care

On Knox County Government health insurance, you can save hundreds of dollars by using an urgent care or retail clinic for minor illnesses and injuries instead of going to the emergency room. Click the document to learn about urgent care copays and how to find a location that charges the reduce copays.

Independent Advanced Imaging Facilities

There are ways to lower your costs when your doctor orders an outpatient MRI, CAT scan, PET scan, etc. Your out-of-pocket cost depends on where you have the test done. Using an in-network, independent advanced imaging facility can save you lots of money. Click the document for a list of facilities and to learn more about advanced imaging costs.

Humana Member Vision Discount

Humana health insurance members who do not elect to be covered by the EyeMed plan will have access to the EyeMed Vision Discount Program through Humana. Exams, standard lenses, premium lenses, frames, contact lenses and laser vision correction are all offered at discounted rates. View flyer or login at for more information about this program.

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City County Building
400 Main Street
Suite 345
Knoxville, TN 37902

Phone: 865-215-3800
Fax: 865-215-2474

Monday - Friday
8:00 am - 4:30 pm
Department Email