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Medical Insurance – Administered by Humana

Group Number: 632556

Network: National POS Open Access Network


Customer Service & Card Replacement: (888) 357-6767

Use your Humana insurance card for medical benefits.

In-network Providers

The medical plan allows you to go to any provider. If you choose an out-of-network provider, you will be subject to a higher deductible, a larger percentage of the charges, provider charges over the customary rate and a greater out-of-pocket maximum.

To find an in-network provider, follow these instructions. Find in-network Humana Behavioral Health Providers by calling (800) 777-6330.

Rates and Coverage

Please refer to the 2017 Benefits Guide for information on the 2017 rates and a summary of in-network coverage.

Plan Documents

Please review the medical benefit comparison chart to see an overview of the three options.

For a more detailed explanation of this benefit, please review the plan booklets from 2016, considering the changes noted in the 2017 Benefits Guide.

Humana Member Vision Discount

Humana health insurance members who do not elect to be covered by the EyeMed plan in 2017 will have access to the EyeMed Vision Discount Program through Humana. Exams, standard lenses, premium lenses, frames, contact lenses and laser vision correction are all offered at discounted rates. View flyer or login at for more information about this program.

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City County Building
400 Main Street
Suite 345
Knoxville, TN 37902

Phone: 865-215-3800
Fax: 865-215-2474

Monday - Friday
8:00 am - 4:30 pm
Department Email