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Training


Employee Ethics and Standards
Discusses the necessity of ethics, the directive of legislation and guidelines for accepting gifts avoiding conflicts of interest and disclosure also reviews related Knox County Policy.



Performance Appraisals
Describes the purposes of performance appraisals, the components of measurement, rating scales and how feedback is used to promote excellence and winning performance in the workplace.


Effective Interviewing and Selection
Effective Interviewing and Selection

Provides an overview for reviewing applications, preparing for and conducting interviews, checking references and making selections.


Team Relationships
Team Relationships

Recognize how to utilize the full potential of people (supervisors/co-workers) through improved relationships and a Shared Ownership team concept. Addresses the key elements of team development, team performance and evolving leadership.


Supervision 101
Supervision 101

Provides step-by-step instructions for filling vacant positions, administering progressive discipline, and dealing with general personnel actions. Includes samples of required forms.


Americans With Disabilities
Americans With Disabilities
Describes what employers and employees need to know about ADA - the law, accommodations, eligibility requirements and application.


HarassmentHarassment
Learn how to recognize, to respond, and to prevent harassment in the workplace. Reviews federal regulations and Knox County policy.


Customer ServiceCustomer Service
Learn how to focus on customers and deliver quality service. Includes components of customer service, dealing with customer problems, and evaluating your own service delivery.


Diversity in the WorkplaceDiversity in the Workplace
Recognize the impact of diversity; learn how to manage and use diversity to prepare for a strategic and competitive workforce advantage.


Understanding Family and Medical LeaveUnderstanding Family and Medical Leave
Describes eligibility requirements and explains the steps for managing the FMLA process. Extensive manual with all forms provided.

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Human Resources

City County Building
400 Main Street
Suite 360
Knoxville, TN 37902

Phone: 865-215-2321
Fax: 865-215-3242
Benefits Fax: 865-215-2474
Job Line: 865-215-2313
TTY: 865-215-2497

Hours:
Monday - Friday
8:00 am - 4:30 pm
Department Email